Shipping and delivery of products
Shipments throughout Italy, including islands, are made through the major national express couriers (BRT, TNT, GLS, SDA).
The delivery, except for delays of the courier, is carried out on the working day following the shipment in most of the national territory, for Calabria, Sicily and Sardinia two working days are needed, while for smaller islands and difficult locations it may take up to 5 working days.
Delivery will be made at the address specified when ordering, we suggest indicating a place that is always manned and possibly informing us of any opening hours in the case of commercial activities.
If you prefer, you can request the DEPOSIT at a specific courier location, indicating it in the order notes, in this case you will have 24 hours to pick up the package at the chosen location.
Once your order has been shipped, we will notify you by e-mail, so we suggest that you always keep track of the e-mail box from which you placed the order.
If the delivery is not successful due to your absence, the driver will leave a notice and a second attempt will be made the following day.
If even the next day the driver does not find anyone at the address indicated during the order, the goods will be put in storage at the courier's warehouses.
Warning! The opening of the stock file has rather high costs which consist of a fixed fee of 20-30 euros + VAT (depending on the courier used) to which a variable fee must be added according to the weight and volume of the goods shipped, of the destination location, and other factors.
The storage costs will be fully charged to you and it will be necessary to pay them before being able to make a new delivery to your address and / or pick-up in storage.
The goods travel at the customer's risk, even if they are carriage paid. "Cd Star" cannot be held responsible for any damage, theft or other unspecified occurring after the delivery of the goods to the shipper. The delivery, when organized by "Cd Star", is to be intended at the street level of the place of destination.
Before collecting the goods, the customer is required to verify that the number of packages delivered corresponds to what is indicated in the courier's accompanying document, and should also find signs of break-in, wet or damage, must affix the words "subject to verification content "in the courier's delivery note.
It will also be the responsibility of the customer to promptly notify "Cd Star" of this circumstance.
In the absence of the collection with reserve, it will not be possible to accept claims for damaged or missing goods. "Cd Star" cannot be held responsible for delays in delivery by the carrier such as for example work peaks, accidents, sorting errors, theft, strikes, restrictions on movement and anything else not specified.